Segment, Segment, Segment

Segment, Segment, Segment

When it comes to your audience, should you treat them all equally? The answer is no. While each individual person deserves respect, the amount of attention you give may vary depending on several factors, such as their needs, values, behaviors (purchase history) and...
Do You Know How Customers Really Feel About You?

Do You Know How Customers Really Feel About You?

Think you know how your customers feel about you? So do three-quarters of companies. Yet a survey by Zogby Analytics finds that, while 73% of companies say they are “very aware” of their customers’ level of satisfaction with them, 36% of consumers say that companies...
Be Authentic and Connect with Customers

Be Authentic and Connect with Customers

Increasingly, marketers understand the power of emotions. Product features and benefits are essential, but someone’s need, fear, or desire often motivates the actual purchase. Just look at some of the most iconic brands on the market. Johnson & Johnson doesn’t...
Lessons Learned from Real-Life Split Testing

Lessons Learned from Real-Life Split Testing

If you want to know what’s working, test it. Is this recipe better than that one? Is this pair of shoes more comfortable than those? Marketing is no different. By taking a portion of your list and testing one element at a time, you can find out what works best. Even...